Complaints & Feedback | Gian Healthcare

Step 1

What type of feedback would you like to give?

Select a category below to open the appropriate form.

Complaints Form

Submit a Complaint

We take all complaints seriously and aim to respond within 5 working days. Please provide as much detail as possible.

What type of complaint are you making? *

Please specify *

Which property does this relate to? *

Please specify *

Date the incident occurred

Your Name *

Preferred Contact Method *

Full details of your complaint *

Your information will be handled confidentially in line with our complaints policy.

Compliments Form

Share a Compliment

We love to hear when our team makes a difference. Your feedback helps us celebrate great work and continue to improve.

Your Name (optional) Staff member(s) this relates to (optional) Which property does this relate to? * Date Your message *

Whistleblowing Form

Report a Concern

This form is protected. You may remain anonymous. All disclosures are handled under our Whistleblowing Policy in line with the Public Interest Disclosure Act 1998.

Your protection: Gian Healthcare will not tolerate any victimisation, harassment, or adverse treatment of anyone who raises a concern in good faith. If you are an employee and face retaliation, you have legal protections under the PIDA 1998.

Would you like to remain anonymous? *

Yes, keep me anonymous No, include my details

First Name

Last Name

Email Phone Number

Your relationship to Gian Healthcare *

Please specify

What type of concern are you reporting? * (select all that apply)

Safeguarding Health & Safety Violations Criminal Activity Breach of Policies Poor Care or Neglect Financial Malpractice Discrimination / Bullying / Harassment Other

Describe your concern in detail * Have you reported this before?

Yes No

To whom and what was the outcome?

What would you like to see happen?

I confirm this disclosure is made in good faith and to the best of my knowledge is true.

This report is handled in strict confidence by senior management only.

Sexual Misconduct Reporting Form

Report Sexual Misconduct

We take all reports of sexual misconduct with the utmost seriousness. You are not alone. This form is handled by trained senior staff only.

Your safety matters. If you are in immediate danger, please call 999. For emotional support, you can contact Samaritans: 116 123 or RASASC: 0161 273 4500. All information you share here is strictly confidential.

Do you wish to make a report? *

Yes No, I just need support information

Do you need support during this process?

Yes No

Are you clear about confidentiality and safeguarding?

Yes, I understand No, I'd like more information

Would you like to remain anonymous?

Yes No, include my details

First Name

Last Name

Email Phone Number

Your relationship to Gian Healthcare *

Please specify

I am reporting this as: Does the person affected consent to their information being included?

Yes No

Who did this happen to? (if not you) Was this a:

Single incident Multiple incidents

Number of incidents (approximate)

Date(s) of incident(s) Where did the incident(s) happen? Do you want to name the person being reported?

Yes No

Identifying information about the reported person

Describe the behaviour being reported * Were there any witnesses?

Yes No

Name(s) of witness(es)

Would you like to request any workplace adjustments?

Yes No

Please specify the adjustment(s) needed

By submitting this form, I confirm I understand how my information will be used and that this disclosure is made in good faith.

This report is seen only by the most senior designated safeguarding lead. You will be contacted within 2 working days.